Terms of Service

Last updated: March 22, 2026

Effective: March 22, 2026 · Last Updated: March 22, 2026

These Terms of Service ("Terms") govern your access to and use of WhatsDone and all related products and services (collectively, the "Service") operated by Bestia Technologies Inc. ("Bestia", "we", "us", "our"), a Delaware corporation headquartered in Manhattan Beach, California.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

WhatsDone is an AI-powered executive assistant that connects to your Google Workspace to extract action items from email, generate intelligence briefs, classify communications, and help you manage your workflow. The Service uses artificial intelligence to process your data and provide suggestions, which you review and approve before any action is taken.

2. Eligibility

You must be at least 16 years old (or 13 in the United States) to use the Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Account Registration and Security

  • You create an account by authenticating through Google OAuth 2.0. One account per Google identity.
  • You are responsible for maintaining the security of your Google account credentials. Bestia does not store your Google password.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately at security@bestia.ai if you suspect unauthorised access.
  • We reserve the right to suspend accounts that show signs of compromise until the account holder verifies their identity.

4. Your Data

  • Ownership: You retain all rights to your data. We do not claim ownership of your emails, contacts, calendar entries, or any content you provide to the Service.
  • Licence to us: By using the Service, you grant Bestia a limited, non-exclusive, revocable licence to process your data solely to provide and improve the Service for you and your organisation. This licence terminates when you delete your account.
  • No sale: We will never sell, licence, or provide your data to third parties for their own purposes.
  • Portability: You may request an export of your data at any time by contacting support@bestia.ai.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. For detailed restrictions, see our Acceptable Use Policy. In summary, you must not:

  • Use the Service for any illegal activity or to process data you do not have authorisation to access
  • Attempt to reverse engineer, decompile, or extract the source code of the Service
  • Interfere with the Service's infrastructure or attempt to gain unauthorised access
  • Use the Service to send spam, phishing, or unsolicited communications
  • Resell, sublicence, or provide the Service to third parties without our written consent
  • Use automated means (bots, scrapers, crawlers) to access the Service without our permission

6. AI Limitations and Human-in-the-Loop

Human decides, AI assists. This is a foundational principle of the Service. You acknowledge and agree that:

  • AI-generated suggestions, classifications, summaries, and action items are recommendations, not decisions. You must review and approve all actions before they are executed.
  • AI is not infallible. The Service may misclassify emails, miss important items, generate inaccurate summaries, or suggest inappropriate responses.
  • You are solely responsible for verifying the accuracy and appropriateness of all AI outputs before acting on them.
  • The Service is not a substitute for professional advice (legal, medical, financial, or otherwise).
  • AI-generated reply drafts must be reviewed and edited before sending. We are not responsible for communications you send based on AI suggestions.

7. Intellectual Property

  • Our property: The Service, including its software, algorithms, AI models, user interface, design, documentation, and branding, is owned by Bestia Technologies Inc. and protected by copyright, trademark, and other intellectual property laws.
  • Trademarks: "WhatsDone", "Bestia", and associated logos are trademarks of Bestia Technologies Inc. You may not use them without our prior written consent.
  • Feedback: If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, perpetual, irrevocable licence to use that feedback to improve the Service without obligation to you.

8. Payment and Billing

  • The Service offers free and paid tiers as described on our pricing page.
  • Paid subscriptions are billed on a recurring basis (monthly or annually, depending on your plan). You authorise us to charge your payment method on each renewal date.
  • All fees are exclusive of applicable taxes, which will be added where required by law.
  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No pro-rata refunds are provided for partial periods.
  • We reserve the right to change pricing with 30 days' written notice. Price changes do not apply to the current billing period.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • BESTIA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
  • IN NO EVENT SHALL BESTIA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO BESTIA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Bestia Technologies Inc., its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third party's rights

11. Termination

  • By you: You may delete your account at any time through your account settings or by emailing support@bestia.ai.
  • By us: We may suspend or terminate your account if you materially breach these Terms, with notice where practicable. In cases of illegal activity or imminent harm, we may act immediately.
  • Effect of termination: Upon termination, your licence to use the Service ends immediately. Your data will be permanently deleted within 30 days in accordance with our Privacy Policy. Provisions that by their nature should survive termination (including limitation of liability, indemnification, and intellectual property) will survive.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Los Angeles County, California, or remotely at your election.

You agree to resolve disputes on an individual basis. Class actions and class arbitrations are not permitted.

Exception: Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, AI & Data Processing Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and Bestia Technologies Inc. regarding the Service.

16. Contact

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